Sunset Auto and RV Repair

On our way East in our new Seeya we had our slide motor go out in Ogden, Utah on a Sunday afternoon. Monday morning we called Charlie and he came out to the RV park and pulled the motor. He had it out by 10 am, called the factory and had a new motor shipped out by next day air. Tuesday morning at 11 am he had the new motor in and the slide working. He did it in 25 hours start to finish!!! Charlie works on each coach as it were his own. The quality of work is top notch and he goes out of his way to make sure everything is done correctly. He turned a major problem into a minor inconvenience.

Dear Vicki & Charlie, We have just finished having service on our new 2006 Alfa SeeYa. Would like to let you know how much we appreciate your friendliness and service at your location. You go above and beyond to make sure that we are satisfied from having facilities for us to stay right at your shop, w/elec., water, etc. Making us feel more like friends than customers. This is our third time we have come her for both warranty work and items we just "needed". Considering we live in north Idaho it is well worth the 800 mile trip to have Charlie & Gilbert work on our coach. We know with certainty that any work done is done right the first time. We will be back in June with a new "wish list". If you have anyone who would like to talk to us personally for a reference, please feel free to give them our phone number. Almost makes us feel sad to leave, we have such a good time. Thanks for everything.

I met Charlie and Vicki DuBose, the owners of Charlie’s Service, in May of 2004 at an RV rally. They have serviced my coach on several occasions since that time and I regularly schedule my services and repairs at their place of business. They also offer a full line of automotive services so they are able to take care of all our tow vehicle service needs. I have personally seen them provide assistance to RV owners at rallies and they go out of their way, to help in any way that they can, to ensure that problems are taken care of properly. I have seen them while traveling on vacation, handle calls and talk with customers to help identify and resolve problems. They have a well earned reputation of providing outstanding service at a fair price. They are truly two of the nicest people you will ever meet. There is nothing better than having a motorhome owner who is in the service business. It definitely restores a person’s confidence in the true meaning of “Service Center.”

The team at Charlie's Service does everything possible to accommodate your service requests and cause your time there to be very pleasant - at very reasonable prices. Charlie is a mechanic's mechanic, is very knowledgeable about RV's and knows the Alfa product well. Vicki works extremely well with vendors and insurance companies. You can depend on their word being good - integrity is alive and well at Charlie's Service.

Charlie's Service Center surpasses any RV service center I have used. They know the Alfa motorhome and it's components. Charlie owns one!! Specializing in Alfa motorhomes allows them to work quickly to solve problems using trained technicians and a new facility. They have fixed many things other repair shops couldn't. You can trust the work will be done right. Fast, friendly and fair --- that's why I keep coming back to Charlie's Service Center.

Not only are you warm, caring individuals but you run a top-notch service center. You are willing to address any problem with our coaches, not matter how small. You take care of esthetic things that women are concerned about, in addition to the big things that really matter. You did such a fabulous job putting in our big screen TV. No one else had been willing to attempt it. We've been there when you'd helped people who came in with a problem and no appointment and got them back on the road again. You guys go above and beyond, doing first class work on our coaches. You exemplify the true meaning of ALFA- a loving family affair. Keep up the good work!!

As proud owner of See Ya # 71123, I would like to say a world about the fine work done by Charlie DuBose (Charlie's Service ) of Sunset, Utah. I'm sure that there are Alfa owners that have got the run around when it goes to getting your rig repaired. Make an appointment with Charlie's, be sure to talk to Vicki, & there won't be any run around. Only fine quality work done by highly qualified repair people. Charlie, Gilbert, & Rick. I'm sure you'll be satisfied with their work & hospitality. Well worth driving to Sunset, Utah.

Mr. Danny Hesler, Warranty Manager Alfa Leisure Dear Danny, Just a short note to tell you that after having so many difficulties with our new Alfa Gold and being turned down by so many dealers because they were so backlogged and couldn't get to us, you had suggested that we try Charlie's Service in Sunset, Utah. Being from Texas and a long way from home we were at the point of trying anything due to the charging problems we were experiencing. We found Charlie's Service and saw a few other Alfa units there and found it to be a nice clean operation. Upon entering the driveway, a big guy met us as we barely pulled in, opened our door and said "Can I help you?" We relayed our problem, he had us pull it to a parking space and immediately starting working on it -- no paperwork, no questions. Later that evening he told us he was unable to finish, but that we could hook up there at his facility, stay the night, and he would continue to work on it the next day. This went on for three days until the problems were repaired. If more repair shops had this work ethic, repair problems would be minimum. By the way the man that met us on the drive and did all the work was Charlie himself.....God Bless Him....

We have had Charlie work on our 03 SeeYa several times and several times more on our 05 Gold. Charlie has added "upgrades" to both of our MH's. He or his crew have fixed numerous warranty items when others have not been able to. Vicki maintains a strong relationship with Alfa and many vendors allowing them to secure needed parts when others are unable and she generally gets the parts quicker than others. We have also had mechanical work, such as M-3 service, generator and annual maintenance completed with satisfaction. Another plus is that they can also complete any needed service to your tow vehicle while your RV is being serviced. Taking your rig into Charlie's, 30 miles North of Salt Lake City is actually a treat. Charlie, Vicki and their staff can't be beat. Easy to find with quick on and off access to I-15, makes it convenient. We recommend Charlie's to everyone we talk with when the subject of RV service is touched upon. Charlie's entire staff is helpful, trust worthy and professional. They have put the word "INTEGRITY" back into a service that we all need. If isn't right, they'll work hard to fix it. They will make sure you are satisfied. You can rest assured of getting quality service at a "fair and reasonable" price. We consider them our friends!

The valued service we receive at Charlie's is beyond exceptional, we make sure our trips include a stop in Sunset, Utah to have all our service work done and/or any repairs during our summer travel. Not only is the service great but the friendship is very special.